Customer Service Representative

Full time
experience based
LocationAnywhere Calendar06/07/2022   Full time experience based

Our Customer Service & Support Team (CSS Team) is hiring temporary workforce for a full-time position for taking and processing new orders, responding to customer queries during a busy (but exciting) holiday season 2022-2023.

The contract is meant to start in Septermber 2022 with 3 weeks of paid training and end in March 2023.
Best fitted candidates may be offered to join our friendly CSS Team permanently upon completion of our seasonal contract.

 
Customer Service Representative Main Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers and peers at all times.
  • Responding promptly & professionally to customer inquiries.
  • Communicating with customers through various channels: mail, phone, live chat, social media.
  • Acknowledging and resolving customer complaints.
  • Knowing our business model, policies and catalog products in order to effectively communicate with customers.
  • Processing standard and custom orders.
  • Completing order processing tasks.
  • Knowing and following internal algorithms.
Customer Service Rep Requirements:
 
  • Fluent English and Russian.
  • A second foreign language is a strong plus. Priorities are given to Russian, German, French, Portuguese, Spanish speakers.
  • Ability to stay calm when customers are stressed or upset.
  • Customer focus and ability to find an approach to multiple personalities.
  • Ability to multi-task, prioritize and manage time effectively.
  • Schedule flexibility. Shift: 9am - 5pm EST, overtime and weekend shifts take place during the busiest times of the year. 
  • Excellent teamwork and communication skills.
  • Experience working in customer support or hospitality is preferable (but not required).
Opportunity highlights:
 
  • Remote job.
  • Hourly payment. 
  • Overtime paid at a higher rate. 
  • Paid training.
  • Career growth opportunity. 
  • The opportunity of working in a diverse friendly team of passionate professionals.
  • Chance to be considered for a permanent position
To apply use Application Form
We look forward to welcoming you to our Team!
https://airtable.com/shrMtBGFb5AyWv18j